Undertone Salon
DubaiMed AI Analysis
Undertone Salon in Business Bay is a small, well-regarded hair/color salon with multiple reviewers praising expert colorists and great balayage/blonding results. Evidence is limited to customer reviews and a booking page; most feedback is very positive but there is one serious adverse report of chemical damage, so caution is warranted.
Clients seeking advanced hair-color and balayage services in a boutique salon setting.
Pros
- •Multiple reviewers praise color specialists (named staff: Bilal, Eyad, Saeed) and excellent color outcomes
- •Clients report healthy-looking hair even after bleaching and high-quality products/technique
- •Cozy, welcoming atmosphere noted by clients and online booking available via Fresha
Considerations
- •At least one review describes severe chemical burn and hair loss after treatment
- •No professional accreditations, licences, or staff qualifications are presented on the website
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readStrong, consistent positive customer reports for color work drive patient experience up, but a serious adverse incident and no visible professional credentials or pricing transparency limit clinical quality and trust, producing a moderate overall score.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
I’ve always wanted to have a specific ash color shade, but every salon I’ve been to — without exception — kept telling me it wouldn’t suit my hair color (after failing in getting the result I want) Today, for the first time ever, I finally got the exact shade I’ve always wanted! The salon itself is cozy and welcoming, and everyone working there is so kind and professional. I genuinely felt happy and comfortable throughout my visit — like I was truly welcomed and cared for. A special thanks to the color master Eyad, for making this happen. And special thanks to Bilal, for his amazing work and beautiful energy — he was even happier with the result than I was! Thank you all for making me feel radiant again.
First time getting balayage and loved it! Bilal and Eyad are truly hair experts. Beautiful outcome, I’m so happy with my hair and surprised that it’s still so healthy even after the bleaching. They really use high quality products and the technique is amazing. Thank you to the salon, highly recommend and I’ll be back 😁
10 stars out of 5 After many failed hair salon experiences I finally found the one now 🙏🏻 Bilal did such an amazing work on my hair , exactly what I wanted to have , the services and the rest of the staff were just amazing
Omg! For all Blondes in town, that's a place to go! I am highly recommending Saeed! He is not only a master in his field, he also works fast! Talented in so many ways and the results are outstanding! Best experience for hair coloring in the Middle East ever! He's worth each penny!
many many years ago when I was bleaching hair by myself i didnt cause so much damage as "professionals" from this salon did. I went there with blond hair, wanted to do balayage and blend it better, and after 6 hours of bleaching and losing much of my hair due to chemical burn I went out with brown hair, much darker than it was. Lot of my hair fell of while still sitting in the salon and what is left is so dry and damaged I can not do anything with it. This was the first time in my life I actually cried in salon. I got refund for this service (with signing agreement i will not take legal actions against salon) and now invested double the money to try to save what is left of my hair. It will take years to grow again what I had before coming to salon. I do understand that many ladies came out happy but in my case I left almost without any hair... be careful!