The Loft Fifth Avenue Beauty Lounge - Dubai Mall
DubaiMed AI Analysis
The Loft Fifth Avenue Beauty Lounge at Dubai Mall is a full-service, brand-focused beauty salon and spa with multiple locations and extended hours. Reviews show several highly praised stylists and relaxing facial/massage experiences but also notable reports of aggressive upselling, high prices, and inconsistent haircut/barber quality.
Clients wanting a full-service beauty salon in a convenient mall location who value brand-name products and a luxurious setting but should be cautious about upselling and variable stylist consistency.
Pros
- •Several reviewers praise specific staff (e.g., Haifa, Resham) for attentive, high-quality service and outcomes.
- •Wide service offering (hair, nails, facials, massages) and presence of known professional brands on site.
- •Convenient central location (Dubai Mall), long opening hours and online booking/shop presence.
Considerations
- •Multiple reviews report aggressive upselling and high pricing (including pushy treatment sales).
- •Inconsistent service quality — some customers report rushed or poor haircuts and unprofessional staff behaviour.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readGood location, broad services, and several positive staff-specific reviews lift the rating, but persistent reports of aggressive upselling, high prices and inconsistent service quality (including serious 1-star incidents) reduce trust and value, yielding a moderate overall score.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
I got my bangs cut and my hair trimmed by Haifa, and all I can say is that this is the first time in almost 10 years that I’ve been completely happy and satisfied with how my hair turned out. She was incredibly kind, listened carefully to what I wanted, and kept checking in throughout the appointment to make sure I was happy with the length and style. She did an amazing job with the cut, and her attention to detail really shows. Haifa is an absolute gem, and I highly recommend her to anyone looking for a stylist, especially if you’re as picky about your hair as I am ♥️
I absolutely love this place! The facial treatments are truly amazing, and one of my favourite parts is the complementary massage during the treatment — it makes the whole experience even more relaxing and luxurious. Honestly, it’s one of the best places I know for beauty treatments and self-care. I also love doing my nails there. A special mention to Resham for the facial and massage — she is wonderful and makes the experience even more special. Highly recommend! 🤍
my nails were done nice and pretty much how i wanted it although the edges could be a bit sharper but it’s square enough, only knocked down a star because it was SUPER expensive so i kind of did expect it to me sharper… but it is square and nice french tip
Worst haircut of my life. I came back because a Syrian barber here was excellent last year. That was a mistake. This time, a guy called Abu Ali completely ruined my vacation — and he did it in literally less than 3 minutes. Before even starting, he aggressively kept pushing a 600 AED “protein treatment.” I said no several times and explained I don’t use anything without proper research. Instead of respecting that, he talked down to me with “habibi don’t think, I have 38 years of experience.” Embarrassing. Once I refused, he clearly stopped caring. The haircut itself took under 3 minutes — rushed, careless, zero effort. He shaved everything around with a machine and left me with a thin, long fringe that cannot be styled, fixed, or corrected. It looks unfinished and amateur. The only solution now is to shave my head completely, something I haven’t done in over 14 years. This wasn’t a haircut, it was damage control for his ego. Zero professionalism. Zero respect. Zero skill shown. If this is what “38 years of experience” looks like, stay far away.
The most frantic and expensive experience I’ve ever had at a barber shop. A huge argument blew out between my barber and the receptionist regarding the treatment we agreed to. The receptionist was very calm - the barber however, had a major tantrum and ran out of the store. Prior to my beard trim, the barber was having a long conversation with someone, having seen I was waiting in the chair. They are very heavy on upselling - pushing you to buy their expensive products. Avoid this place.