OTG (On The Go Beauty Center)
DubaiMed AI Analysis
OTG (On The Go Beauty Center) appears to deliver consistently positive customer service and good aesthetic results for hair, lashes, brows and nails in Burj Khalifa, with several named staff praised for professionalism. However, evidence includes a serious 1-star complaint reporting hair burning, hair loss and pressured extensions, and there is no website or published credentials to verify staff qualifications.
Clients seeking a full-service beauty salon for hair, lashes, brows and nails who prioritize friendly, stylist-focused service but should be aware of at least one reported serious adverse experience.
Pros
- •Multiple recent 5-star reviews praising friendly, professional staff and excellent results for hair, lashes, brows and nails (Aya, Joe, Bona, Elie, Malik).
- •Customers report attentive consultation and outcomes that match expectations (cuts, color suggestions, eyelash extensions, eyebrow shaping).
Considerations
- •A severe 1-star complaint describes hair burning, lasting hair loss and poor-quality extensions; this indicates potential for serious adverse outcomes.
- •No website or published credentials available in the evidence to confirm qualifications or accreditations.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzedMostly strong positive customer feedback for service quality and outcomes boosts patient experience, but a serious adverse complaint, lack of published credentials/website, and limited facility/access information lower clinical confidence and trustworthiness.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
I just had my eyelash extensions done by Aya and I’m so happy with the result! She is incredibly kind and professional. She immediately understood the look I wanted and made me feel completely comfortable throughout the appointment. The lashes turned out beautiful and exactly how I imagined. Highly recommended!
⭐️⭐️⭐️⭐️⭐️ Absolutely love ON THE GO Hair Salon! A special thank you to JOE for the incredible haircut — truly professional and stylish, I couldn’t be happier! 🙌 And a huge thanks to BONA for everything beauty-related — especially the eyebrow shaping, she gave me the best shape possible! 💖 The entire staff is so friendly, welcoming, and attentive. Highly recommend this salon for anyone looking for great vibes and top-quality service! 💇♀️✨
This was honestly one of the worst experiences of my life. Until the age of 30, I had never experienced any damage to my hair—but here, my hair was completely burned. I will be sharing photos as well. I lost a significant amount of my hair, and even after 6 months, it still hasn’t grown back properly. On top of that, they gave me a hairstyle I absolutely did not want. I would never have chosen anything like that myself. They also pressured me into buying hair extensions. At first, the extensions felt soft, but after washing them, the quality became extremely poor and only got worse over time. I strongly do NOT recommend this salon. If you care about your hair and don’t want to risk serious damage, please stay away.
Elie did an amazing job on my hair! He listened carefully to what I wanted, made sure not to cut it too short, and gave me exactly the style I was hoping for. He also suggested the perfect color and the result was beautiful. The blowout and cut were flawless, I walked out feeling so confident and happy. Highly recommend Elie if you’re looking for someone who truly understands hair and takes the time to get it just right!
Awesome service, amazing attention to the client needs, I got a short haircut and Malik gave me nothing short of perfection, he took the time to understand exactly what I needed and delivered an amazing result. I also got my nails done at the same time which was amazing. Highly recommended, give Malik a hi for me and definitely book an appointment with him next time you’re in Dubai