Mirrors Beauty Lounge - Marina
DubaiMed AI Analysis
Mixed reviews: some customers praise individual staff for excellent hair treatments and massages, while several others report serious service failures, hidden charges, and poor outcomes (burnt hair, inadequate manicures). Website information is unavailable and evidence is limited to a few contradictory reviews, so conclusions are cautious.
Clients seeking hair and spa treatments who are comfortable with variable, staff-dependent service quality.
Pros
- •Several reviewers praised specific staff (Malithi, Divine) for excellent hair treatments and relaxing full-body/moroccan bath services.
- •Positive notes on attentive, detail-oriented service in some cases (offered drinks, ear covers, careful sectioning during treatment).
Considerations
- •Multiple reports of refused/altered packages, unexpected extra charges and poor front-desk handling.
- •Serious negative incidents reported (hair damaged by excessive heat; claims staff were unlicensed), raising safety/competence concerns.
- •No website content or visible credentials provided in the evidence.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzedThe place shows examples of excellent individual staff performance but also multiple serious complaints about service quality, hidden charges, and possible unlicensed staff; lack of website/credential evidence further reduces trust. Scores reflect notable variability and safety concerns rather than consistent, reliable care.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
Malithi is simply so good at what she does 😊 She did my UNIKA protein treatment just before the summer humidity takes over. She is the sweetest, most reassuring hairdresser I've met in my 25 yrs of life Very considerate person. She offered drinks, ear covers before straightening my hair, and I didn't have to speak too much for her to understand my issue. She understood my hair type and took good care of it. She has great attention to detail and didn't miss any section. And she's funny too! I cannot recommend her enough and will definitely comeback. Thanks to the salon for their professionalism and for making me feel more confident 💞 I also came back 3 days after my treatment for a complimentary hair mask (step 3 of my hair treatment), this is the best my hair has looked 👌🏼
They don’t provide the full services as mentioned in the packages. First they refused the packaged deal on their website and when I said it needs to be reported that you are not providing your active deals they agreed to provide the services. Please never choose this saloon. I went to Marina branch and see what they did to my daughter’s hair in the attached image. I paid Aed 100 for this kids haircut. The front desk was horrible. Also got spa and hair cut package for myself in which they did hair wash instead of spa and just trim the hair (hardly 10mins) saying that the package includes only this although the package clearly says spa and hair cut not wash and hair trim. Please don’t waste your money, they have worst services in Dubai.
I had a wonderful experience with Divine. She is very good at doing the Moroccan bath as well as the full body massage. I felt so refreshed, relaxed, and rejuvenated after the session. Her excellent customer service, professionalism, and caring attitude made the experience even more enjoyable. Highly recommended for anyone looking for a truly relaxing treatment.
🚨NIGHTMARE🚨 (1 star because I can’t put 0) I went to this place for a blow dry. I asked for beach waves style (see the reference in the images - 1st image. Same picture I showed to the hairdresser, the blonde girl). THE RESULT WAS A DISASTER. I don’t know the name of the woman working there, but I am 100% sure she isn’t a hairdresser (for sure not a registered one, since they don’t have any license to show me). She used 250° iron to do “waves”, burning my hairs and give me the aspect of a nest (as you can see from the photos). Of course I didn’t pay for the service. So, if you want to save money, wasting time, have your hair in health, PLEASE STAY AWAY FROM THIS “SALON”.
Worst manicure I've ever had in my life! I wouldn't recommend it to anyone. I booked through the app and paid, but when I got there I had to pay extra for what was supposed to be included, with no information and no professionalism, awful!