Fitness 360 International City
DubaiMed AI Analysis
Fitness 360 International City is a well‑equipped neighborhood gym with several positive reviews about trainers and cleanliness, and a website that positions it as a women‑focused club. However, multiple recent reviews report poor customer service, unclear billing (paid freezes, paid water), and unresponsiveness to cancellation/refund requests—evidence is mixed and limited on formal credentials.
People (especially women) seeking a well‑equipped gym with motivated trainers, but who are prepared to be cautious about billing and customer‑service issues.
Pros
- •Multiple reviewers praise trainers (e.g., Nimisha, Kailash, Amirth) for motivation, tailored sessions and injury prevention guidance.
- •Several mentions of professional equipment and a hygienic, well‑maintained facility.
- •Website indicates an established brand (since 2010) with multiple clubs and women‑focused programs.
Considerations
- •Repeated complaints about customer service breakdowns: difficulty cancelling, unresponsiveness to emails/calls.
- •Reports of poor pricing transparency and extra charges (paid water, fees to freeze membership, lost PT session value).
- •No visible professional accreditations or detailed staff credentials on the website.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readGood trainer feedback and clean, well‑equipped facilities lift the score, but repeated, specific complaints about billing, membership freezes, and poor customer service—plus lack of visible credentials—reduce trust and access, yielding a below‑average overall rating.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
This is the worst gym in international city. They want to make money out of everything even water which is paid. The validity of gym can be freezed or paused they say but don't inform you u need to pay for it too untill u exhaust the validity. Same for PT sessions i had to visit homwtown for medical emergency for a few days and they didn't inform that my PT sessions are valid till how long i wasted my 2500 aed of PT , Gym membership fees and after coming they told u can mail to this and that which i never got a reply to. I now chose gymnation its very affordable trainers are superfriendly they have flexible payment options starting from just 45aed a month. There are many i repeat mannnyyy gyms in international city u can choose instead of this gym much affordable and won't suck your money. These people are i feel an example how big names don't promise great services.
I had a very bad experience with Fitness 360 Gym. I took a 6-month membership, but unexpectedly my work location changed, so I was no longer able to access the gym. I visited the gym three to four times in person to request a cancellation. I also sent emails and called customer service, and explained the situation clearly. Unfortunately, I did not receive any proper support. The staff kept confusing the process instead of helping. I even told them that I am willing to pay a cancellation fee or any extra charge, but still no one helped me resolve the issue. Last week, without my approval, they deducted 6 transactions from my bank account through auto-debit, including money that I had kept for an emergency. Now I am struggling because of this. It is very disappointing that a gym would take money from someone who is not even using their service. The customer service and reception staff were also not supportive at all. I hope the management takes responsibility and improves their customer service so other members do not face the same problem.
Nice gym and helpful staff 2 years update Previously there was a free drinking water supply then they brought a vending machine to make more profit!! Today I was buying water from this machine as usual but unfortunately I had two 50fils coins which wasn’t acceptable by the machine only one dirham is acceptable. I asked the receptionist lady if she has one coin and I would give her my 2 50fils but she didn’t find which is fine. But what made me frustrated is I asked her to give me water from the staff water supply which is besides her, she replied it’s not allowed. !? I’m asking the managment who gave these instructions is there a valid reason not to give any thirsty person water regardless he’s a member or not!!?? Rude attitude and helpless staff. The old staff was way more helpful and friendly Wished you see this experience before renewing the subscription
Best GYM in International City. All the gym equipments are very professional. Gym is maintained very hygienic and clean. Receptionist are very kind to explain about the package. All the coach are very dedicated and will motivate you, I would recommend two best coach are Kailash and Amirth. They do have different group classes daily scheduled. Also would like to recommend yoga class to include.
I've been training with Nimisha for the past 6 Weeks, am very happy with the results. From day one, she took the time to understand my goals, current fitness level, and any limitations I had. Every workout is well-structured, challenging, and tailored to my progress. What really sets Nimisha apart is her motivation and attention to form. She constantly push me to do my best. Her knowledge of fitness, nutrition, and injury prevention is impressive and has been incredibly helpful throughout my journey. Beyond just being a great trainer, Nimisha is supportive, approachable, and genuinely invested in her clients' success. Whether you're a beginner or more advanced, I highly recommend her to anyone serious about reaching their fitness goals.