Eastern Biotech
DubaiMed AI Analysis
Evidence shows a diagnostics provider that markets advanced genetic and DNA testing with strong on-site laboratory claims and formal credentials, but patient reviews are mixed — several praise professionalism and test quality while others complain about poor communication and refund/service interruptions. Recent public feedback is limited and uneven, so conclusions about day-to-day patient experience are uncertain.
Patients seeking specialized genetic and DNA diagnostic tests (including home collection) who prioritize on-site molecular lab capability.
Pros
- •Advertises DHCC license and ISO 9001 accreditation and a named consultant pathologist (Dr. Prabhakar Reddy).
- •Claims on-site molecular capabilities (Illumina NGS, ABI 2500) supporting Whole Exome, NIPT, BRCA and metagenomic stool sequencing.
- •Offers many tests with published prices and home collection / 24/7 patient support on the website.
Considerations
- •Multiple patient reviews report poor responsiveness, lack of communication and unresolved refund issues.
- •Google rating is moderate (3.4) and some complaints mention service disruptions/closure during the pandemic.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readHigh scores reflect clear lab credentials and advertised on-site molecular capability (DHCC license, ISO, named pathologist and equipment); lower scores reflect mixed patient reviews focused on communication, refunds and service interruptions, and limited recent patient feedback.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Doctors & Specialists
Recent Google Reviews
A Great place, i must say .. very professional and friendly staff. I had my food intolerance test and wellness profile and the experience was excellent. My Test reports were very well presented and it was exactly what i wanted and paid. Prices are very reasonable in comparison with the quality. I am 100% satisfied. Would certainly recommend this to my friends and family. 5 star for you guys :-)
sales department was very proactive and quick. the actual service provided never amounted to anything and the phones and doors closed. filed a complain with the Department of Economic Development (DubaiDeD) they informed me that we are fully entitled to a refund. I will try it again and till then, stay clear from the company and its affiliates as it seems that they disrupted all activity when the pandemic started and claimed its a few month delay, its been 3 years.
One of the best clinic for Ancestry and DNA testing out there in the UAE. If you plan on finding out who is your ancestor or your biological father, mother and siblings, then this is the place to come and do the test. They are professional and great at their job. The price is fair and square. In this case I give them 5 stars for their service quality and professional workforce.
Very friendly staff with excellent service. They answered all of our questions clearly and offered us the best test for our needs. I highly recommend it to anyone who is interested in doing an ancestry test to do it with them.
don't go to this company not professional at all , paid 8 weeks ago 400 AED for an ancestry test nothing serious till now nothing no emails no phone calls they have a whats-app that they don't answer to be honest this is the worst company that I've seen in my life. And they did't send the money back unfortunately there is no 0 star in review so i have to push that one star .