Boots
DubaiMed AI Analysis
Boots appears to be a well-liked pharmacy with several customer reviews praising attentive, friendly staff and the Boots Ibn Battuta Mall store webpage lists pharmacy services, long opening hours, home delivery and click & collect. Evidence is limited to a handful of reviews and the store webpage; there is one serious complaint about receiving near‑expiry medication via delivery that lowers confidence in medicine handling.
Patients seeking a convenient retail pharmacy for prescriptions, OTC medicines, skincare products and home delivery.
Pros
- •Multiple reviews praise friendly, patient and knowledgeable staff (named employee Jasim repeatedly).
- •Website lists pharmacy services, skin care consultations, wellness advice, home delivery and click & collect.
- •Long opening hours and app/online ordering options improve convenience.
Considerations
- •One customer reported being sent near‑expiry medication and difficulty getting an appropriate replacement.
- •No explicit clinical credentials, professional licenses or accreditations are shown on the provided website content.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readGood patient-facing service and strong access features (long hours, delivery/app) raise the score, but a reported near‑expiry medication incident and lack of visible clinical credentials or accreditations on the provided materials limit trust and clinical quality, yielding a moderately positive overall rating.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Photos
Recent Google Reviews
Jasim is a genuinely helpful and reliable sales person. He listens carefully, explains products clearly, and never rushes customers into decisions. His friendly attitude and patience make customers feel comfortable and confident in their purchases. He brings a positive energy to the store and reflects the values of Boots Pharmacy in the way he serves people.
Ordered Mydocalm via Instashop, for AED 73 plus delivery charges, only to receive a package of 30 tabs that had less than 5 months validity. I spoke to Ms.Janette who advised that have the same med which expires in 27, and that the staff who prepared it Ms. Radhika was not aware of it. It seems to be an intentional act of selling meds with a near expiry date. Clearly I would not be taking 30 Muscle relaxant medicines within 5 months. I didn’t have a choice other than take the medicine sent through to be as I was in pain.
Ohh jasim is outstanding guy with quick customer service and product knowledge Overall this pharmacy gives vibes
Simply love Boots Ibn Butta Mall. I always pop in whenever im there. There is always something for me at affordable prices. As a frequent shopper, the staff is always attentive, helpful and in good spirit to assist. I definitely recommend Boots Ibn Butta for unbeatable prices and top range products. Lol see u soon 🫣😊.
IBN BOOTS so good excellent service very helpful with beautiful genuine smile the staff Jasim, Thank you so much love to comeback and shop again.