Aster Pharmacy - Ribbon Mall, Motor City (143)
DubaiMed AI Analysis
Aster Pharmacy - Ribbon Mall is a neighborhood branch of the Aster chain that offers in-store pharmacy services, home delivery and online ordering. Reviews show repeated problems with express delivery and slow service/insurance handling, though the website highlights chain-wide services and digital options — evidence is mixed and branch-level quality appears inconsistent.
Patients looking for a local pharmacy with online ordering and delivery options, but avoid if you need reliably fast urgent delivery.
Pros
- •Part of the Aster DM Healthcare pharmacy chain with online ordering and home delivery on the website
- •Offers additional services advertised online (appointment booking, doctor video consults, digital loyalty program)
- •At least some customers report friendly, professional staff
Considerations
- •Multiple recent reviews report frequent failures of express delivery and no timely compensation
- •Repeated complaints about long waits for insurance approvals and slow or unempathetic staff
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readThe score is driven down by multiple recent negative reports about delivery reliability and slow, unhelpful service; partially offset by being part of a known pharmacy chain with online services advertised. Branch-level evidence of clinical excellence or facility quality is limited, so ratings are conservative.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Photos
Recent Google Reviews
Total shambles, ordered item with 30min express delivery yet waited over 4 hours only to hear the call centre agent placing the blame on the rider instead of taking ownership of the issue at hand. I highly recommend using more reliable phamacy in case you ever need medicine delivered quickly. No compensation offered just measly words that they will forward my feedback, great customer service that
Usually have good experience here but recently am seeing very slow staff that is okay with making patients wait for over an hour to get insurance approvals. A better system to communicate with the next door Medcare clinic would be highly recommended to the management (if they care at all).
Feba grace baby the pharmecist has no concern for customers. My wife is sick and burning, we wait 20mins and she says nothing sayi g waiting for insurance, she initially said 10mins. Again we wait another 40mins nothing and then you know what i realize? After waiting this long she says we can do delivery for you. She didnt even call to check with the insurance or push it. After i just show that my patience is running thin she calls insurance and they approve it. I understand insurance is not on her hands to approve but when she sees the patient sick and burning she has to be a human and help? Shameful. Someone is burning infront of u and you dont do nothing about it.
⭐️⭐️⭐️⭐️⭐️ Excellent service! The staff at Aster Pharmacy are extremely friendly and professional. They assisted me quickly and made the whole experience smooth and pleasant. Highly recommend for anyone looking for great service and a welcoming environment.
I’ve ordered with Aster multiple times. I use the 60 minute express service. I’ve never received anything within the 60 minute window. This is after multiple attempts. If you want your meditation on time, use a different company’s pharmacy because in my experience, you will spend more energy calling customer care to find out what’s happening than you will actually receiving your order, in my opinion.