Aster Pharmacy - Al Manal Tower, Sheikh Zayed Road (201)
DubaiMed AI Analysis
Aster Pharmacy - Al Manal Tower is a chain-backed retail pharmacy with several positive reviews praising helpful, professional staff and a comfortable ambiance, and a website advertising online ordering, home delivery and teleconsultation. Evidence is mixed: while some customers report excellent service, others describe pressure to buy extra medicines and poor responsiveness on insurance/medication fulfilment.
Patients needing a neighborhood pharmacy for prescriptions, OTC and home-delivery service, or quick pharmacist advice.
Pros
- •Multiple reviews praise friendly, professional and knowledgeable staff (several employees named).
- •Website shows chain-level services: online pharmacy, home delivery, appointment booking and video consultations.
- •Generally comfortable in-store ambiance reported by customers.
Considerations
- •Customer complaints about staff pressuring customers to buy additional (unprescribed) medicines.
- •Reports of poor responsiveness and delays around insurance approval/medication fulfilment.
- •Occasional poor customer etiquette (chewing gum while serving) reported.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readThe place shows strengths in staff helpfulness and chain-provided access features (online ordering, delivery), but mixed reviews including serious complaints about upselling and poor responsiveness reduce confidence; limited explicit clinical credential evidence keeps the rating moderate.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Photos
Recent Google Reviews
Shirgol, Vanessa were all good in product knowledge and very professional. The ambiance of the pharmacy was really comfortable. Everyone was so helpful.
On multiple occasions, the staff have been insisting that customers purchase additional medicines that are not included in the doctor’s prescription. They justify this by saying that certain medicines must be taken together or that the doctor usually recommends them as a combination. However, these additional items are not written on the prescription. This approach makes customers feel pressured and uncomfortable. Instead of simply dispensing the prescribed medication, the staff continue to push for extra sales, which creates unnecessary stress and raises concerns about transparency and professional ethics.
Mohammed Sadhiq was super kind, professional, and incredibly helpful. I would highly recommend everyone to buy from Aster pharmacy. Excellent customer service and great support. Thank you again, Mohammed, for your outstanding help!
Extremely disappointing service. I’ve been repeatedly chasing for my medication with no response—they do not check their system for reports simply will say insurance not approved. This level of negligence is unacceptable, especially for a pharmacy where timely support is critical. Immediate improvement in responsiveness is needed. They deserve to shut down. Manager n Amal the staff will not understand anything rather keep arguing.
During my recent visit to the pharmacy, i would like to advise, the female staff assisting had no basic etiquette that when you are assisting a customer you should not chew on chewing gums. For every moment she's talking to me she was continuesly chewing on the chewing gum. Even when I was talking to her, her actions were the same. I would just suggest when dealing with the customer please keep in mind these things should not be done as it makes the customer feel disrespected and discomfort.