Arabian Home Health Care - Dubai
DubaiMed AI Analysis
Arabian Home Health Care appears to be a medical-equipment supplier in Dubai with a broad product catalog and some store conveniences, but reviewer reports show repeated customer-service failures and order errors for critical items. Website lists delivery, payment, and exchange policies, but there is limited evidence of clinical oversight or formal credentials.
Patients or caregivers looking to purchase home medical equipment and mobility aids (non-emergency), but verify orders carefully.
Pros
- •Wide range of home healthcare products and brands listed on the website (mobility, respiratory, physiotherapy, orthopaedic, etc.).
- •In-store display of many wheelchair options and at least one reviewer reported a satisfactory purchase and helpful staff during selection.
- •Website states online payment, delivery options (free delivery over AED 500), and a 7-day exchange policy.
Considerations
- •Multiple reviews report poor customer service and rude staff.
- •Serious order errors reported (wrong tracheostomy tube delivered twice) and delay issues affecting urgent care.
- •No verifiable clinical credentials, accreditations, or qualified-staff information shown on the website.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readMultiple recent reviews report poor customer service and critical order errors, and the website provides product and delivery info but no clear clinical credentials; strengths in product variety and basic policies prevent a lower score.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Doctors & Specialists
Photos
Recent Google Reviews
Got suggestions through Google map, Best in class medical equipment and products to purchase instore. Easy to access. Alot of variety of wheelchairs in display to choose from manual to electric. Got the desired wheelchair for a decent price. Staff is humble and co-opertive during selection process. Parking also easily available. Will definitely recommend.
Horrendous Customer Service Experience! I recently had the misfortune of visiting the Arabian Home Health Care shop, and I must say, their customer service was absolutely Disaster. I entered the store with high hopes of finding spare part for product which I purchased from them a year ago and was expecting to receive assistance from knowledgeable staff members. Unfortunately, my experience was nothing short of a nightmare. The abysmal customer service, lack of product knowledge, and dismissive attitude of the staff made it a truly dreadful experience. I would strongly advise anyone in need of medical health care products to look elsewhere for their needs. There are plenty of other establishments that prioritize customer service and offer a much better shopping experience.
I just went today to buy stockings for my surgery, and the salesman Saheer is so rude talking to me as if I’m not a customer, he is even telling me not to talk after he agreed in my request and like accusing me that I made their product in a bad condition but the other pair is the same as I tried one piece only. The manager resolved the issue but I'm still feeling like Saheer is looking down on me as if I don't have money to pay for it.
Very strange!!! A reputable company operating now. Many years yet they don't have a functional website in which one can browse for the products that they deal with. The showhome that was once accessible is now no longer accessible because of The new roadworks around it. I Being a wheelchair user could not reach it and could not browse for the products that I want on the Internet. Can you please do something about it
If there is zero stars I would have chose it , I needed a tracheostomy tube for my father's procedure , first they got me the wrong device after making me transfer the money to their account then only they will place the order,second I had to wait for them to change the tube and wait 4 days because it was during national day weekend and I didn't get my order ontime for my father's procedure, finally when I recieved the order and got home and opened it I found it was the wrong tube again even tho I have provided them with the code and measurements for the tube I needed Very unprofessional and they don't know what they are.doing