Amaya Salon & Spa - Burj Downtown Dubai
DubaiMed AI Analysis
Amaya Salon & Spa in Downtown Dubai is a full-service beauty salon with several experienced stylists named on the website and multiple positive reviews praising hair and nail work. However, the public reviews also include clear complaints about not listening to clients, booking mix-ups, and a billing dispute, so service consistency appears uneven.
Clients seeking a full-service beauty salon in Downtown Dubai for hair and nail services, preferring specific stylists.
Pros
- •Several named, experienced staff (e.g., Sonia, Veena) with positive reviews for hair and nails.
- •Wide range of services offered under one roof (hair, nails, facials, lashes, waxing, massages).
- •Convenient downtown location and long opening hours listed on the website.
Considerations
- •Multiple reviews report inconsistent service and poor communication with staff.
- •At least one complaint about a booking mix-up and being charged for an unwanted service.
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzed · website readThe salon shows evidence of experienced staff and positive results for many clients, but several concrete complaints about poor communication, booking errors, and billing reduce reliability; limited facility detail and no formal accreditations keep the overall score moderate.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Recent Google Reviews
Very disappointing experience at Amaya Salon Dubai. I went for a blow dry and clearly explained the style I wanted, but the staff did not listen at all. The final result looked nothing like what I asked for. I felt ignored during the whole appointment and the service did not match the price. I expected professionalism and attention to detail, but unfortunately I left unhappy.
Sonia is a great hair stylist she gave me an amazing blowout .
Unfortunately I was very disappointed in the service I received today, there was a mix up with my booking that was not resolved, I ended up paying for a manicure that I did not want, the manager did not try and resolve the situation, all she said was sorry and please come back again it won’t happen again, there for I paid over 300 Dirhams for an uncomfortable experience and not getting what I wanted. I will not be coming back again unfortunately, I feel very disappointed ☹️ I recently moved next door and was hoping this would be my new regular salon. I would not advise to go. (You can see the picture of my toes, the alcohol they used cut me and burnt my skin and doesn’t look very nice tbh)
Such a professional staff! Quite welcoming and always with a beautiful smile . Khiang is quite brilliant for nail extension and nail art . Sonia treats the hair so softly and she is fast which is a plus for me. The prices are reasonable for downtown. Highly recommended.
My experience at this hair salon was the absolute best! I was in dubai for a little over a week, and I was in this salon every other day! The haircut as well as the blowout were beyond my expectations! Huge huge shoutout to the staff over there, especially to the lovely Veena! Next time I’m in dubai I’ll for sure get my hair done at this salon again! You guys made my experience an absolute 10/10! I miss you already!