Access Clinic International City Morocco Cluster (Aster Clinic)
DubaiMed AI Analysis
Mixed patient reviews with multiple reports of rude or unhelpful reception staff and at least one complaint alleging discriminatory treatment, balanced by several positive comments praising specific doctors and a nurse. No website or published credentials were available, so evidence on facilities, prices and formal accreditation is limited.
Patients seeking basic outpatient consultations who are willing to choose clinicians individually and tolerate variable front-desk service.
Pros
- •Several reviewers praise specific clinicians (Dr. Zahid Khan, Dr. Rosameer Najeeb) for good care and communication.
- •At least one nurse (Remya) was singled out for kind, supportive care.
- •Some patients report successful treatment outcomes following visits.
Considerations
- •Multiple reports of disrespectful, unprofessional reception and pharmacy staff.
- •Allegations of discriminatory treatment based on insurance type and at least one clinician dismissing symptoms.
- •Reported lack of basic patient assistance (no wheelchair provided for an elderly patient).
Detected Specialties
This analysis is generated from public Google reviews and website content. It is not a medical or regulatory assessment. You can verify this provider's licence in the official DHA medical directory.
Score Breakdown
5 reviews analyzedMultiple reports of rude/unhelpful reception staff, alleged discrimination, and lack of assistance lowered patient experience and trust; partially offset by several positive clinician-specific reviews and reported effective treatments, but absence of website/credentials limits confidence.
What the DubaiMed rating means
The DubaiMed Rating is our own 0–100 quality score, derived by AI from Google reviews, website details, facilities, and credentials. The badge color shows the score tier at a glance:
Strong (80–100) — Consistently high-quality signals across reviews, facilities, and credentials.
Fair (60–79) — Solid overall, with some mixed or limited signals worth reviewing.
Weak (Below 60) — Weaker or inconsistent signals — check the reviews and details closely.
Doctors & Specialists
Photos
Recent Google Reviews
Very disappointing experience. The front desk staff at reception were disrespectfull, unprofessional and unhelpful from the moment I walked in. I was made to feel like an inconvenience rather than a patient, with poor communication and an unfriendly attitude. Simple questions were met with irritation, and the overall organization at reception was a mess. A clinic should start with respectful, courteous service, and this one completely missed the mark. I won’t be returning.
Dr. Zahid khan is one of the best doctors I’ve met. Very professional, kind, and respectful. He listened carefully, explained everything clearly, and made me feel comfortable. The clinic service was excellent, and the treatment really helped me. Highly recommended doctor!”
Extremely disappointed with the unprofessional, rude, and discriminatory treatment my family and I received at Access Clinic, International City today. First, Dr. Lavanya Anagallu Ramakrishnaiah was incredibly dismissive, refused to listen to my symptoms, and flatly denied adding necessary vaporization treatment to my list. To make matters worse, the pharmacist dispensing medicine was highly unprofessional and rude. He openly altered his attitude and tone toward customers based on the type of insurance they hold. Healthcare is about patient care, not treating people like a burden based on their insurance tier. The behavior from both the doctor and the pharmacy staff today was unacceptable. Aster management needs to audit this branch immediately
Very Poor and Unprofessional Experience My experience at Access Clinic was extremely disappointing. There was no proper assistance available at the reception, and the staff did not handle the situation with basic care or empathy. My uncle, who is 55+ and had serious difficulty walking, required a wheelchair. Despite his visible condition, no wheelchair was provided, and there was no proactive support from the reception staff. This caused unnecessary stress and discomfort for a patient who clearly needed help. A healthcare facility should be prepared to assist elderly and physically challenged patients, but unfortunately, this clinic failed to meet even basic expectations. The lack of responsiveness and poor patient handling reflect serious issues in staff training and management. I would recommend the clinic management to improve front-desk support, patient assistance protocols, and empathy toward patients. Based on this experience, I would advise others to be cautious, especially if visiting with elderly family members.
Recently i visited there for my health condition and i was really surprised they care of me .I really thank to Dr.Rosameer Najeeb for take caring my health i wish you a wonderful entire career.And i want especially say thanks to Nurse Remya when i went the clinic she support to take caring me and she is very kind ,clam🤗🤗🤗🤗🤗. Thank you